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Published on 08-27-2022 02:00 PM
Air Travel Consumer Report: Consumer Complaints Up from May, Nearly 270 Percent Above Pre-Pandemic Levels | site |
Information contained in U.S. Department of Transportation press release dated: August 26, 2022
Washington - - The U.S. Department of Transportation today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of June and for the second quarter of 2022 for on-time performance, consumer complaints received, mishandled baggage, and mishandled wheelchairs and scooters. There was a 34.9% increase in air travel service complaints from May to June, and complaints are nearly 270 percent above pre-pandemic levels.
The ATCR is designed to assist consumers with information on the quality of services provided by airlines. DOT remains committed to ensuring airline passengers
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